Description
Bilingual Customer Service Representative
FULL TIME, PERMANENT
Location: Oakville, ON
Hours: Mon-Fri – 8:30am-5pm - (37.5 hours/wk.)
Must Be Available to Work 11:00am – 8:00pm To Provide Coverage On Sick/Vacation Days
Salary: $65,000
Company: Our client is international leader in the Consumer Packaged Goods industry. Due to continued growth, they are looking to add a talented Bilingual Customer Service Representative to their team of professionals.
Perks:
- Company-paid benefit plan (after 1 month)
- Dental plan
- LTD
- Extended Health Plan
- Employee Assistance Plan
- Family Assistance Plan
- RRSP
- Excellent training
- Family working atmosphere
- Profit Sharing plan
Responsibilities
Job Summary:
In this role, you will provide a high level of service to both internal and external customers and strive to resolve issues in a prompt and professional manner. Effective communication skills are essential on multiple levels daily in assisting industry professionals, consumers, sales representatives, as well as other co-workers.
Duties:
- Order management via phone, data entry of orders based on emails and phone or fax.
- Efficiently and effectively manage customer/consumer complaints.
- Knowledge of the management of Retail Accounts, including EDI orders.
- Knowledge of the management of Institutional Account orders.
- Knowledge of the management of any corporate customers, including orders and billing.
- Knowledge of the management of Consumer email requests, including ordering, billing, and payment.
- Knowledge of returns and the credit process, including issuing credit memos and approving credit memos under $100.
- Be proficient in knowledge of the customer complaints program and be able to log and follow up on complaints.
- Be proficient and provide assistance to sales representatives, with regard to issues or order concerns, helping to resolve these issues in a quick and efficient manner.
- Knowledge of Ecommerce: order processing through Shopify.
Qualifications
Qualifications:
- Fluently bilingual (English/French) – Spoken and Written.
- High school graduate.
- Minimum of 3 years’ experience in a /customer service
- Order Management experience.
- Ecommerce experience an asset.
- Working knowledge of MS Office, specifically Word, Excel, PowerPoint, and Outlook.
- Knowledge of AS400 and/or Microsoft Dynamics would be an asset but not mandatory.