Beyond Bilingual Inc.
September 29, 2021
Vaughan, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function


This Logistics company specializes in Innovative logistic solutions that provide companies with a competitive advantage, from pharmaceuticals to consumer products distribution that employ between 150-200 employees and transport via air, land, and sea. They are a very competitive company and have been in business for over 25 plus years.


  • Not a Call center
  • Growth potential within the company
  • Generous profit sharing structure ($4000-$7000 per year)
  • Benefits: medical-dental
  • Car allowance
  • Tuition reimbursement
  • Vacation: 2 weeks
  • Work/life Balance approach
  • “People over Profit” attitude to maintain long-term growth
  • Staff Longevity /Great staff
  • Company Events
  • Good hours


  • Taking incoming orders on products and entering into system
  • Oversee EDI transactions on behalf of the client and customer
  • Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
  • Maintain current knowledge of client promotional deals and advise customers accordingly
  • Handle customer inquiries regarding the delivery status of orders
  • Resolves customer problems and complaints
  • Provide client return guideline information to customers
  • Convey back order information on behalf of the client to their customers at the time of order placement.
  • Edit and enter customer returns once authorization has been received and process a credit as required.
  • Communicate daily with clients to provide information as requested.
  • Process client claims with carriers for any damages or loss while in transit to the customer.
  • Enters and maintains contract and deals on behalf of the client if required

Skills Required

  • Ability to work independently and as a team member.
  • Excellent verbal and written communication skills in English
  • Excellent customer service skills and a pleasant telephone manner.
  • Good interpersonal skills to liaise effectively with clients, customers, staff, and management.
  • Neat, thorough and possesses excellent time management skills.
  • Strong problem-solving skills a definite asset when working with different client levels.


  • Fully  Bilingual English and French

Experience Requirements

  • 2 years of Customer Service experience – product preferred
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