416.218.1112
Beyond Bilingual Inc.
Published
September 29, 2021
Location
Mississauga, Canada
Category
Job Type
Job ID Number
BBB333
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Location:  Mississauga: Hurontatio St. & Matheson Blvd. West- 2 days in office and 3 from home

Hours: Mon-Fri 10am-6pm (8:30am-4:30pm for training)

Salary:  Base up to $50-$52 + $6000 Bonus


Company:  Our client is a leader in their industry and is consistently highly rated as one of the best places to work.  Due to continued growth, they are looking to add a dedicated and dynamic individual to their team of professionals.

Perks:

  • Company-paid benefit plan (after 3 months)
  • Personal Days Off
  • Birthday Off
  • Company Social Events
  • Employee development
  • One paid volunteer day per year to engage in a charitable cause of choice
  • Casual dress code policy
  • Opportunity for advancement
  • December 24th – day off
  • Educational assistance
  • Pension

Responsibilities

In this role, you will be responsible for answering incoming customer calls in a professional and prompt manner.  You will be a full-cycle customer service professional that is also very proficient at dealing with various order entry duties.

Primary Responsibilities:

  • Handling Medical Product orders by phone(30% )email (70%)and  and email
  • Handling around 30 calls per day and 75 orders per day
  • Respond promptly to customer inquiries.
  • Assists customers on general product information, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries.
  • Verifies all orders for accurate pricing and terms before order entry.
  • Enters orders accurately within one day of receipt. This includes change orders, electronic orders, cancellations and credit memos.
  • Sends Customer Order Acknowledgements to customers within one day of order entry.
  • Maintains daily contact with customers; handles requests in a prompt, efficient manner and communicate/ coordinate with internal departments.
  • Prepares process and maintains all Return Authorizations and Product Service Reports within two days of receipt and monitor for timely resolution and closure.
  • Issues UPS call tags and arranges truck pick-ups for product returns and on-going follow-up until product is received at the warehouse.
  • Processes Customer Satisfaction Complaint Handling forms within two days of receipt.
  • Forwards customer requests for literature to sales force, as required.
  • Works flexible hours and weekends to meet business/customer needs.
  • Participates in any and all reasonable work activities as assigned by management.

Skills Required

  • Can handle a busy environment
  • Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy.
  • Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Office applications.
  • CRM experience.
  • Ability to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude.

Qualifications

  • Fluently Bilingual (French/English) – Spoken and Written.

Experience Requirements

  • Minimum of 1 - 3 years’ experience in full cycle Customer Service.
  • Minimum of 1 - 3 years’ experience in Order Entry.
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