Beyond Bilingual Inc.
September 29, 2021
Mississauga, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Location:  Mississauga: Hurontatio St. & Matheson Blvd. West- 2 days in office and 3 from home

Hours: Mon-Fri 10am-6pm (8:30am-4:30pm for training)

Salary:  Base up to $50-$52 + $6000 Bonus

Company:  Our client is a leader in their industry and is consistently highly rated as one of the best places to work.  Due to continued growth, they are looking to add a dedicated and dynamic individual to their team of professionals.


  • Company-paid benefit plan (after 3 months)
  • Personal Days Off
  • Birthday Off
  • Company Social Events
  • Employee development
  • One paid volunteer day per year to engage in a charitable cause of choice
  • Casual dress code policy
  • Opportunity for advancement
  • December 24th – day off
  • Educational assistance
  • Pension


In this role, you will be responsible for answering incoming customer calls in a professional and prompt manner.  You will be a full-cycle customer service professional that is also very proficient at dealing with various order entry duties.

Primary Responsibilities:

  • Handling Medical Product orders by phone(30% )email (70%)and  and email
  • Handling around 30 calls per day and 75 orders per day
  • Respond promptly to customer inquiries.
  • Assists customers on general product information, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries.
  • Verifies all orders for accurate pricing and terms before order entry.
  • Enters orders accurately within one day of receipt. This includes change orders, electronic orders, cancellations and credit memos.
  • Sends Customer Order Acknowledgements to customers within one day of order entry.
  • Maintains daily contact with customers; handles requests in a prompt, efficient manner and communicate/ coordinate with internal departments.
  • Prepares process and maintains all Return Authorizations and Product Service Reports within two days of receipt and monitor for timely resolution and closure.
  • Issues UPS call tags and arranges truck pick-ups for product returns and on-going follow-up until product is received at the warehouse.
  • Processes Customer Satisfaction Complaint Handling forms within two days of receipt.
  • Forwards customer requests for literature to sales force, as required.
  • Works flexible hours and weekends to meet business/customer needs.
  • Participates in any and all reasonable work activities as assigned by management.

Skills Required

  • Can handle a busy environment
  • Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy.
  • Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Office applications.
  • CRM experience.
  • Ability to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude.


  • Fluently Bilingual (French/English) – Spoken and Written.

Experience Requirements

  • Minimum of 1 - 3 years’ experience in full cycle Customer Service.
  • Minimum of 1 - 3 years’ experience in Order Entry.
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

October 14, 2021
Bilingual Customer Service Representative   Mississauga, Canada new
October 8, 2021
September 29, 2021
September 27, 2021
August 31, 2021
Are you sure you want to delete this file?