416.218.1112
Beyond Bilingual
Published
April 15, 2021
Location
Mississauga, Canada
Category
Medical  
Job Type
Job ID Number
BBB898
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client is a global advanced medical technology leader with a mission to help improve people’s lives after traumatic injuries supporting healthcare professionals all over the world.

The CSR is responsible for acting as a liaison between customers and companies. They assist with product orders, errors, complaints, account questions, billing, cancelations and other queries.

  • Not a call center- low call volume
  • Bonuses: 5% Annual Personal Bonus
  • Benefits: Medical and Dental with basic program plus an enhanced; program
  • 3 weeks’ vacation plus 5 floater days

 

Responsibilities

  • For external customers handle their requests for orders, returns, disputes and general enquiries at time of receipt and as accurately as possible
  • For internal customers handle their requests regarding order status updates, back orders, product substitutions and any other general inquiries efficiently and effectively
  • Process all sales orders taken by telephone/fax immediately, advising of any back order, ensuring the agreed delivery date and time is met and all orders taken before 5:30pm are dispatched same day in line with terms and conditions
  • Ensure all disputes and credit returns are actioned within 5 working days of the request being made to secure prompt payment

Skills Required

  • 3 years of Customer Service and Order Management
  • Excellent business English and French communication skills
  • Good communication and interpersonal skills;
  • Ability to multi-task, to meet deadlines; work effectively when priorities are changing rapidly;
  • Good knowledge of Windows, SAP.
Apply
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

June 22, 2021
June 21, 2021
Bilingual Customer Service   Mississauga, Canada new
June 18, 2021
Bilingual Field Service Representative   Montreal, Canada new
June 15, 2021
Are you sure you want to delete this file?
/