416.218.1112
Beyond Bilingual Inc.
Published
December 5, 2022
Location
Mississauga, Canada
Category
Job Type
Job ID Number
BBB123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service Representative/ Consultant Support Rep

Location: Mississauga, ON but work from home to start

Hours: rotating – either 9-5 or 11-8 must be available for both shifts

 

Company:

Our client is a leading distributor of consumer goods with a very fun office culture! They are growing (even through COVID-19!) and need to add to their amazing team!

 

PERKS:

  • WORK 100% FROM HOME
  • PREMANENT FULL TIME
  • Not a typical call centre! MAINLY EMAILS
  • HEALTH BENEFITS!
  • 12 DAYS VACATION
  • WONDERFUL ENERGY!
  • COMPANY GROWING DURING THE PANDEMIC – SOLID FUTURE!
  • CANADA TEAM IS NEW AND GROWING!
  • ROOM FOR GROWTH!

Responsibilities

The primary responsibilities of a Customer Service and Consultant Support Representative are to provide exceptional support to Consultants and Customers.

  • Confer with consultants or customers via telephone and act as an information resource by giving accurate, complete, and timely responses regarding basic inquiries about product, commissions, shipping information, events, policies, and procedures.
  • Receive and respond to inquiries from consultants or customers via email and other forms of electronic and non-electronic communication.
  • Utilize available resources to obtain the goal of single contact resolution.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken in the database utilized by the Consultant Support department.
  • Manage the official French-Canadian Facebook page including moderation and approval of all posts.

Skills Required

  • Fluently Bilingual (French and English) both oral and written
  • Working knowledge of computers and all applicable software including the and Microsoft Word and Excel

Qualifications

  • Must be respectful, cheerful, and pleasant with a helpful attitude

Experience Requirements

  • 1-3 years as a call center agent and/or 6 months’ customer service experience

Education Requirements

  • High School Diploma or equivalent
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