Beyond Bilingual Inc.
Description
Bilingual Customer Service Representative
Full Cycle Order Management
Location: Brampton - Hybrid-3 Days In Office, 3 Days at Home
Hours: Monday to Friday 8:30am to 5pm
Salary: Up to $60K
COMPANY:
Our client designs and manufactures an extensive range of beautiful and modern designer woodworking component products for the North American furniture and cabinet-making industries.
PERKS:
- Working 100 remotely at the moment, switching to hybrid
- Key Accounts, nurturing relationships, not a call center
- Growth potential to management roles
- Medical- Dental
- Life insurance and LTD program
- Client pays for Gas to visit customers
- Family Feel and Excellent Culture
- Open Communication
- Happy Work Environment
- Tuition Reimbursement
- 3 weeks’ vacation
- 6 Personal Days
Responsibilities
KEY RESPONSIBILITIES:
- To diplomatically deal with our French-speaking customers, ensuring we are communicating effectively with mainly specific Key Accounts
- Accurately records, process, maintain and follow-up on orders and requests via phone, fax, and email, in a prompt, professional and accurate manner
- Handle internal and external transactions; return material authorizations, credit requests and corrective action requests
- Serve, as a communication link between Customers, Operations, Logistics and Sales staff to assure responsiveness to customer needs
- Problem resolution involving short shipments, incorrect goods, pricing errors, etc
- Develop a good working relationship with the Sales Team
- Maintain Open Orders Report, Back Orders Report and ensuring all planned production has been scheduled
- Provide backup to other members of the Customer Service Team
Qualifications
SKILLS/EXPERIENCE REQUIRED:
- 3 years experience in a Customer Service(Product Order Management)
- Ability to effectively communicate (verbal and written) fluently in English and French
- Fundamental computer skills, with the ability to learn new software applications as they are developed
- A proven ability to be detail-oriented, well organized, innovative, and adept in the skills of problem solving