416.218.1112
Beyond Bilingual
Published
March 15, 2024
Location
Mississauga, Canada
Category
Other  
Job Type
Job ID Number
BBBB3333
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home)
Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or  9pm to 5pm)-Flexible
Salary: $60K-$65K

Company:

Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment.  They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network.  They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.

 PERKS:

  • Benefits: Medical, Dental, Vision
  • Pension Plan and RSP matched by company 3%
  • Excellent salary and great place to work
  • Life Insurance. STD, LTD
  • Gym membership with Goodlife
  • Tuition reimbursement
  • North American Training Academy
  • Holiday parties and other monthly social events
  • Open door management that promotes employee trust and autonomy

 

 

Responsibilities

Job Summary:

The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders.  In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.

Responsibilities:

  • Order management of assigned customer accounts including quotes, order entry, order follow up
  • Maintain a good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.
  • Inform clients about services and products available, and make recommendations where possible
  • Handle disgruntled or dissatisfied callers in a courteous and professional manner.  Strive to resolve client issues on the first call without escalation.
  • Prepare and distribute open order reports to all impacted stakeholders. Reports will include the status of all open orders, expected ship dates, expedites where available and additional pertinent information.
  • Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution
  • Expedite customer orders at customers request and whenever possible
  • Participate in customer collaboration meetings

 

 

Qualifications

Skills and Abilities:

  • A minimum of 3 years of full Order Management
  • Must be Fully Bilingual English and French
  • Strong customer service and troubleshooting skills
  • Computer literate, including effective working skills of MS Office and Lotus Notes
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Customer Focus
  • Excellent interpersonal skills
  • Teamwork
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
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