416.218.1112
Beyond Bilingual Inc.
Published
September 24, 2021
Location
Concord, Canada
Category
Job Type
Job ID Number
BBB736
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Location: CONCORD
Hours: Mon-Fri 9am-5pm
Salary:  up to $50K + Annual Bonus ($2000)

Perks:

  • Company-paid health benefit plan (after 3 months)
  • RSP
  • Annual Bonus
  • Employee development
  • Casual dress code policy
  • Excellent training
  • Opportunity for advancement
  • Family atmosphere

 

Responsibilities

  • Handle all incoming and outgoing inquiries and correspondence within the same business day (e.g. voicemails, emails, faxes, letters).
  • Respond to all customer inventory inquiries and delivery confirmations within same business day.
  • Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines.
  • Inform the Credit Team of credit holds and release requirements.
  • Print delivery notes for the Warehouse Team once pick release process is complete.
  • Reconcile paperwork on a daily basis including "truck checkout, PO, SO, and PO".
  • Pass reconciled paperwork to Office/Sales Support (Inventory Specialist in Ontario) for final reconciliation.
  • Provide exceptional services to walk-in customers on a timely basis.
  • Deliver all cash and transaction logs to the Credit Manager.
  • Communicate any credit or invoice issues with accounting team.
  • Ensure cash is collected on all CIA orders before releasing, including the completion of credit card authorization.
  • Monitor on hold orders and request release on a timely basis to facilitate cut off timeframes.

 

Skills Required

  • Forward thinking with ability to review/enhance existing processes and create efficiencies
  • Thorough, high attention to detail, strong organizational skills.

Qualifications

  • Fluently bilingual (English/French) – Spoken and Written.

Experience Requirements

  • Minimum 3 years’ experience in full cycle Order Management (including order entry).
  • Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel).
  • Cash handling and/or customer service experience required.
  • Experience within a busy order desk environment preferred.

Education Requirements

  • High School graduate.
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