Beyond Bilingual Inc.
September 24, 2021
Concord, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Location: CONCORD
Hours: Mon-Fri 9am-5pm
Salary:  up to $50K + Annual Bonus ($2000)


  • Company-paid health benefit plan (after 3 months)
  • RSP
  • Annual Bonus
  • Employee development
  • Casual dress code policy
  • Excellent training
  • Opportunity for advancement
  • Family atmosphere



  • Handle all incoming and outgoing inquiries and correspondence within the same business day (e.g. voicemails, emails, faxes, letters).
  • Respond to all customer inventory inquiries and delivery confirmations within same business day.
  • Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines.
  • Inform the Credit Team of credit holds and release requirements.
  • Print delivery notes for the Warehouse Team once pick release process is complete.
  • Reconcile paperwork on a daily basis including "truck checkout, PO, SO, and PO".
  • Pass reconciled paperwork to Office/Sales Support (Inventory Specialist in Ontario) for final reconciliation.
  • Provide exceptional services to walk-in customers on a timely basis.
  • Deliver all cash and transaction logs to the Credit Manager.
  • Communicate any credit or invoice issues with accounting team.
  • Ensure cash is collected on all CIA orders before releasing, including the completion of credit card authorization.
  • Monitor on hold orders and request release on a timely basis to facilitate cut off timeframes.


Skills Required

  • Forward thinking with ability to review/enhance existing processes and create efficiencies
  • Thorough, high attention to detail, strong organizational skills.


  • Fluently bilingual (English/French) – Spoken and Written.

Experience Requirements

  • Minimum 3 years’ experience in full cycle Order Management (including order entry).
  • Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel).
  • Cash handling and/or customer service experience required.
  • Experience within a busy order desk environment preferred.

Education Requirements

  • High School graduate.
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

October 14, 2021
Bilingual Administrative Assistant   Markham, Canada new
October 13, 2021
Bilingual Service Coordinator   Mississauga, Canada new
October 8, 2021
Bilingual Customer Service Representative   Mississauga, Canada new
October 8, 2021
Are you sure you want to delete this file?