416.218.1112
Beyond Bilingual Inc.
Published
July 28, 2022
Location
Mississauga, Canada
Category
Job Type
Job ID Number
BBB456
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Senior Customer Service Representative

Location: Mississauga- Hybrid!

Hours: 11am to 8pm-1 hour lunch-Monday to Friday

 

COMPANY:

Our client is a leading Manufacturer in the Automotive Industry. With over 300 employees they are a Canadian leading distributor in their field. Stable and solid and in business since 1980.

 

PERKS:

  • Medical-Dental
  • RRSP Available after 3 months
  • Low call volume
  • A fast paced and dynamic environment with a family feel!
  • 2 Weeks’ Vacation-Can Be Flexible to 3 weeks
  • Stable company
  • Amazing team environment and happy culture
  • Canadian company

Responsibilities

  • Respond to inbound calls from both current and potential customers, responding to customer requests/inquiries, providing superior customer service
  • Ensure the accurate processing of orders, returns and credit requests daily.
  • Developing and maintaining a consistent contact schedule with customers.
  • Keeping accurate and timely internal records of key contacts and other related activities.
  • Maintaining knowledge of current industry trends and sharing it with the customer
  • Interact with other departments, such as Warehouse network, Program Management and Accounts Receivable to ensure timely responses to customer inquiries and orders.

Skills Required

  • Excellent oral & written communication skills in French and English

Experience Requirements

  • 2 years of Customer Service experience
Apply
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