Beyond Bilingual Inc.
January 10, 2023
Thornhill, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Salary: Up to $45K

Hours: Mon-Fri - 8:00 am to 5:00 pm or 9:00 am to 6:00 pm / Saturdays can be added into the schedule - (40 hours/wk.)

Location: 100% on-site  - Thornhill ON - Main Intersection: Yonge St. & Steeles Ave

Company:  Our client is a family run business that continues to grow.  They are a leader in the Travel Industry made up of an amazing team of supportive colleagues.  Due to this continued growth, they are looking to add a talented Customer Care Agent to their team of professionals.


  • Company-paid benefit plan (after 3 months)
  • Dental plan
  • Vision plan
  • Drug plan
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Very established company
  • Strong career growth opportunity over time



Key responsibilities:

  • Answer calls in priority sequence as per call queue
  • Customer Service: dealing with customers’ questions, concerns, and requirements regarding travel arrangements
  • Issue tickets and exchanges
  • Navigate through GDS System-Amadeus.



  • Fluent in English.
  • 5+ years’ experience in Travel Agency
  • TICO Certification
  • Previous experience with Amadeus or Sabre is mandatory
  • Experience issuing, exchanging, and researching tickets within GDS System (Knowledge about the Amadeus is an asset)
  • Call Center experience preferred
  • Exceptional Customer Service skills
  • Excellent communication skills -verbal and written
  • Strong Influencing skills
  • Pleasant and professional phone manner and customer service orientation
  • Good computer skills required (MS Word, MS Excel)
  • Excellent communication and problem-solving skills, quick thinker
  • Ability to handle customer issues & complaints
  • Must have the ability to work well under pressure and in a fast-paced environment
  • Ability to work shift hours -evenings, weekends, and holidays
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

October 20, 2022
Are you sure you want to delete this file?