Beyond Bilingual Inc.
Description
Location: Whitby, Ontario – 100% on-site
Hours: Monday - Friday 8:00 am-4:30 pm
Salary: Up to $60,000
Perks:
- Employee development
- Low call volume
- Casual dress code policy
- Full benefits after 3 months
- EAP Plan
- Extra Float Day and off on Birthdays
- Pension
- Profit Sharing
- Family environment
- Excellent training
Job Summary:
You will be responsible for Order Management from start to finish also providing company products and service information to consumers either online through chat, email or phone.
Responsibilities
Responsibilities:
- Proactively manage customer transactions from order to payment cycle
- Enhance key contact relationships with customers to become irreplaceable supply chain partners
- Manage customer orders to fill performance expectation, minimize service impact and manage spike demand
- Liaise with internal/external customer to gather information and use analytical skills to enhance customer satisfaction
- Support manufacturing and distribution operations
- Develop and maintain strong relationships with internal/external customers
- Conduct all internal and external business in a thoroughly professional, courteous and efficient manner, representing products by meeting or exceeding our Customer Service expectations
Qualifications
Education, Skills and Competencies Required:
- Speaks fluent English, spoken and written
- 2+ years of experience with product Order Management
- 2 years’ experience supporting businesses/companies as customers (not just consumers/end users).
- EDI experience is a must (at least 3 months)
- Intermediate Excel is a must
- Microsoft Office
- Excellent attention to details, ability to multi-task and process many touch points; be results oriented, possess strong analytical and problem-solving skills
- Ability to work under pressure, sit for long periods of time and manage extensive phone and computer work