416.218.1112
Beyond Bilingual Inc.
Published
May 26, 2022
Location
Whitby, Canada
Category
Job Type
Job ID Number
BBB822
Candidate must be Bilingual
No
Job Function
Customer Service

Description

Location: Whitby

Hours: Mon-Fri 8am-4:30pm

Salary:  up to $55K + Profit Sharing

Perks:

  • Employee development
  • Casual dress code policy
  • Full benefits after 3 months
  • EAP Plan
  • Pension
  • Profit Sharing
  • Family environment
  • Excellent training

Job Summary:

You will work with customers through email, live chat and will manage the details of their orders from start to finish. You will play a vital role in making the customer’s job easier, while helping to make their events a success.

 

Responsibilities

Customer Responsibilities:

  • Enter and manage multiple orders at a time. Ensure changes are made and that customer deadlines are met
  • Work with customers on product selection, product pricing and availability, shipping inquiries and order status questions.
  • Handle incoming requests from customers by phone, email, chat.
  • Research and resolve customer issues using excellent problem-solving skills Create, edit and verify quotes and orders before release.
  • Relationship building with new and existing customers.
  • Effectively manage the customer contact database Attend trade shows, if required.
  • Proactively manage customer transactions from order to payment cycle.
  • Enhance key contact relationships with customers through impeccable customer support Manage customer orders to fill performance expectation, minimize service impact and
  • manage spike demand.
  • Liaise with internal/external customer to gather information to better understand and solve their needs.
  • Support manufacturing and distribution operations.

 

Consumer Responsibilities:

  • Provide product support to consumers either online through chat, email or phone, in accordance with departmental goals.
  • Identify areas of complaint and work with consumer on solutions Liaise with other departments to resolve consumer issues.
  • Adapt to changing products and be able to interpret new information and convey to consumers when required.
  • Daily filing and monthly archiving in accordance with company procedures Distribute samples for consumer requests in a timely manner, as requested.

Qualifications

 

  • 2+ years strong Customer Service and order management experience.
  • Excellent interpersonal, written and oral communication and customer service skills Experience with online chat and ecommerce/web sales.
  • Proficient in Microsoft Outlook, Excel and Word.
  • Experience with art/graphics and able to form opinions.
  • EDI experience is mandatory.
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