416.218.1112
Beyond Bilingual Inc.
Published
November 11, 2019
Location
Toronto, Canada
Category
Job Type
Job ID Number
PYB20
Candidate must be Bilingual
Yes
Job Function
Accounts Receivable
Intersection
Downtown, Wellington / Simcoe

Description

Our client provides flexible, affordable, and transparent payment options for Canadians.  

  • Perks: 
  • Our client offers an outstanding work environment in a high-growth industry 
  • Not a call center !!! quiet rooms for relaxing  
  • A beautiful and modern and happy and relaxed work environment 
  • Dress Code: casual  
  • They focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs! 
  • Monthly and quarterly team events and social activities 
  • They offer attractive compensation and benefits, including equity participation 
  • They have a prime downtown Toronto location near amenities and public transportation 
  • Team lunches and company events  
  • Staff drinks once a month

Responsibilities

They are looking for an entry level Collections Representative to assist their clients in getting back on track with their payments and see their accounts to a successful conclusion. The ideal candidate will have a balanced approach to collecting past due accounts while preserving and enhancing the client experience.

The Role

  • Making up to 30-60 outbound calls – very soft collection- mainly outbound calls to customers to try to resolve an issue they have
  • Manages a portfolio of outstanding client debt ensuring all collection activities are completed within guidelines
  • Provide an outstanding client experience on every call
  • Negotiates and problem solves to create a repayment schedule directly with the client by quickly assessing the file detail, and the client’s ability to repay
  • Complete collection phone calls to meet required performance standards
  • Handle merchant inbound calls and support their processing of applications and agreements

 

Skills Required

  • Minimum one year of customer service experience and some collections experience
  • Creative and innovative approach to problem solving
  • Strong interpersonal skills and independence
  • High motivation and strong desire to succeed

 

Apply
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