416.218.1112
Beyond Bilingual
Published
March 17, 2021
Location
Milton, ON, Canada
Category
Job Type
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

This Logistics company specializes in Innovative logistic solutions that provide companies with a competitive advantage, from pharmaceuticals to consumer products distribution that employ between 150-200 employees and transport via air, land, and sea. They are a very competitive company and have been in business for over 25 plus years.

Perks:

  • Not a Call center
  • Growth potential within the company
  • Generous profit sharing structure ($4000-$7000 per year)
  • Benefits: medical-dental
  • Car allowance
  • Tuition reimbursement
  • Vacation: 2 weeks
  • Work/life Balance approach
  • “People over Profit” attitude to maintain long-term growth
  • Staff Longevity /Great staff
  • Company Events
  • Good hours

Responsibilities

  • Taking incoming orders on products and entering into system
  • Oversee EDI transactions on behalf of the client and customer
  • Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
  • Maintain current knowledge of client promotional deals and advise customers accordingly
  • Handle customer inquiries regarding the delivery status of orders
  • Resolves customer problems and complaints
  • Provide client return guideline information to customers
  • Convey back order information on behalf of the client to their customers at the time of order placement.
  • Edit and enter customer returns once authorization has been received and process a credit as required.
  • Communicate daily with clients to provide information as requested.
  • Process client claims with carriers for any damages or loss while in transit to the customer.
  • Enters and maintains contract and deals on behalf of the client if required

Skills Required

  • 2 years of Customer Service experience – product preferred
  • Ability to work independently and as a team member.
  • Excellent verbal and written communication skills in English
  • Excellent customer service skills and a pleasant telephone manner.
  • Good interpersonal skills to liaise effectively with clients, customers, staff, and management.
  • Neat, thorough and possesses excellent time management skills.
  • Strong problem-solving skills a definite asset when working with different client levels.
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