Customer Success and Accounts Coordinator

Customer Success and Accounts Coordinator
Fulltime / Permanent

Location: Etobicoke - HYBRID (3 days in office and 2 days from home)
Hours:  Monday Friday: 9am – 5pm (1 hour lunch)
Salary: Up to $55,000

Client

Our client is a creative B2B technology agency that focuses on designing exceptional user experiences, while providing personalized services for employee and sales incentive programs. Their mission is to provide exceptional results to their clients through unique management tools.

PERKS:

• Comprehensive medical and dental benefits after 3 months (100% paid by employer).
• Low call volume
• Free parking.
• 3 weeks of vacation to start!
•  Our client celebrates diversity and are committed to creating an inclusive environment for all employees. 

Job Description

This role is pivotal in ensuring excellent customer service, supporting the accounting department and our overall customer success initiatives.

Responsibilities:

Customer Support Duties:

• Respond promptly to customer support tickets via email, phone, or chat.
• Resolve customer inquiries and issues effectively.
• Document customer interactions and feedback.
• Maintain organized documentation for all customer service and accounting processes
• Own and deliver timely, internal and external client reports.
• Collaborate with internal teams to improve customer experience.
• Analyze customer feedback to identify areas for improvement.
• Process invoices, payments, and transactions accurately.
• Monitor and follow up on outstanding receivables.
• Maintain accurate and timely reports on payments and expenditures.

• Strong communication and interpersonal skills
• French – is a strong asset
• Minimum of 2 years of experience in B2B customer support(service environment)
• Strong Team Player, with a keen eye for detail.
• Tech-Savvy Quick Learner: You're good with numbers and quickly learn new technologies.
• Empathetic Communicator: You're outgoing, empathetic, and can read the room—or the email.