Beyond Bilingual Inc.
October 30, 2019
Brampton, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service
Queen St. E / Kennedy


Our client is a leading manufacturing company with a global presence with over 3000 employees worldwide. They are currently seeking a Customer Service Representative – Bilingual to join their team of skilled professionals in our Customer Service Department. This position reports to the Customer Service Team Manager - Canada.


  • RRSP, Medical and Dental Benefits 
  • Permanent full-time role
  • Established, reputable organization
  • Dynamic, focused, team environment
  • Over 3000 employees worldwide
  • Offices in Canada, USA and Europe

Assist in building sales and maintaining customers in the Export channel by managing the customer orders from order entry through shipment follow-through. This is a skilled position requiring knowledge of export paperwork and processes. Preference would be bilingual English/Spanish.



  • Managing shipments from origin to destination (order entry, paperwork, dispatching)
  • Build customer relationships and provide excellent customer service
  • Validate and confirm all ocean/air shipments bookings
  • Handle any special requests from customer and sales (inter-company) i.e. handle Marketing materials, create intercompany sales orders to support Europe
  • Administer all export documents prepared within required timeframe and monitor efficient shipping activities;
  • Prepare customer order proforma (sales contract)
  • Prepare shipper export declaration (CAED and ACE)
  • Work with orders that are through ‘Letters of Credit’
  • Manage daily emails/phone calls from customers as well as freight forwarders
  • Work with the plant and carriers to have orders picked up in a timely manner
  • Handle and work with internal departments to resolve customer and sales inquiries, issues and complaints ie; booking delays, paperwork issues, damages etc., credit and billing
  • Participate on cross functional team projects
  • Attend customer meetings, trade shows and sales meetings where possible
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