Beyond Bilingual
Description
Our client distributes chemical products in markets across North America. They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department. They value the protection of health, safety and environment and ethical business practices.
PERKS:
- Full Time permanent position
- 3 weeks vacation
- Not a Call Center
- Medical, Dental
- B2B
- Family feel, Tight team, social functions-
- Excellent Team Environment-Relaxed
- Tuition reimbursement
- Long term disability
Responsibilities
- Primary point of contact, providing high level of service to all customers (include prices, delivery dates, product selection and availability)
- Coordinate product deliveries with affiliated distribution warehouse
- Monitor inventory and order chemical product from suppliers as needed
- Receive, expedite and accurately process to completion all sales orders to meet customer expectations
- Responsible for coordinating logistics for bulk tanks deliveries to customers
- Work with sales team, production and distributors to effectively fulfill customers expectations
- Monitor and follow up with customer’s blanket orders and outstanding orders
- Provide customers with technical information, technical data sheet and MSDS as necessary
- Process customer orders (all orders received by email)
- Process customs paperwork for orders entering Canada (training provided)
- Send all documents to customer including scale tickets and certificate of analysis
Skills Required
- Bilingual French and English
- Organized
- Out going with customers
- Great Follow up skills
- Multi tasking/ prioritizing
- Team player
- Good computer skills
- Good math skills (to assess margins on orders)