Beyond Bilingual Inc.
November 2, 2021
Burlington, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Our client  distributes chemical products in markets across North America.  They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department./  They value the protection of health, safety and environment and ethical business practices.


  • Not a Call Center
  • Medical, Dental
  • B2B
  • Family feel, Tight team, social functions-
  • Excellent Team environment-Relaxed
  • Tuition reimbursement
  • Long term disability



  • Primary point of contact, providing high level of service to all customers (include prices, delivery dates, product selection and availability)
  • Coordinate product deliveries with affiliated distribution warehouse
  • Monitor inventory and order chemical product from suppliers as  needed
  • Receive, expedite and accurately process to completion all sales orders to meet customer expectations
  • Responsible for coordinating logistics for bulk tanks deliveries to customers
  • Work with sales team, production and distributors to effectively fulfill customers expectations
  • Monitor and follow up with customer’s blanket orders and outstanding orders
  • Provide customers with technical information, technical data sheet and MSDS as necessary
  • Process customer orders ( all orders received by email)
  • Process customs paperwork for orders entering Canada (training provided)
  • Receive/enter the stock in computer system (Chempax)
  • Send all documents to customer including  scale tickets and certificate of analysis
  • Send completed  order to accounting/ invoice dept.

Skills Required

  • Organized
  • Out going with customers
  • Great Follow up skills
  • Multi tasking/ prioritizing
  • Team player
  • Good computer skills
  • Good math skills (to assess margins on orders)


  • Bilingual French and English
  • ( to see quickly if we are making a profit / loss on the order)
  • Logistics or product delivery with carriers would be an asset
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