Beyond Bilingual
October 1, 2020
Burlington, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Our Client is a global leader in the field of marketing technology. They believe in making an impact whether it’s with their products or through their philanthropic causes. They believe in a passionate workplace and collaborating with individuals who are interested in growing a global company.

Benefits & Perks  include:

  • Work From Home until COVID settles! Including Training!
  • A happy working environment!
  • Very low turnover
  • A family feel environments with lots of events
  • Newly renovated office space with state-of-the-art amenities
  • 3 Weeks’ Vacation to start 4 weeks in your 5th year.
  • Full Benefits: Medical, Dental, LTD, Life Insurance
  • 10% Management Compensation Plan (MCP) Bonus
  • Company Progress Bonus – Generally paid in September on the Company anniversary.  It consists of a base bonus and an additional amount for each full year of service
  • Profit Sharing Bonus – Generally paid in April and October each year.  The current estimate for this bonus is $250 + $25/years of service.
  • Birthday Bonus – Paid on your birthday.  The current estimate for this bonus is $125.
  • Thanksgiving Bonus – Paid on the Friday closest to Thanksgiving Day.  The current estimate for this bonus is $100.
  • Christmas Bonus – Paid in December, prior to Christmas Day.  The current estimate for this bonus is $300.
  • Benefits: commence after 3 months of employment.  All benefits (except LTD) are paid 100% by the Company.  Medical, Dental, and life insurance ($25K policy)
  • Pension: commence after 1 year of employment with the Company


  • Act as the main point-of-contact for after-sale support of assigned clients, with responsibility for pro-actively providing guidance to clients and training them on new products, enhancements, and changes
  • Research, analyze, and resolve any client issues in a timely and professional manner, escalating as required to ensure complete client satisfaction
  • Work with other internal departments to resolve client and interdepartmental challenges
  • Constructively question programs and processes, looking for avenues to continuously improve our performance
  • Assist Accounting with client invoicing, including troubleshooting issues, understanding client nuances, and submitting credit and rebill requests
  • Complete minor and major program maintenance tasks, as required




Experience Requirements

  • Strong client service skills with the ability to develop trust and genuine relationships with clients
  • Ability to multitask, prioritize, and process work quickly, efficiently, and accurately while under pressure
  • Ability to work well in both a team atmosphere and independently
  • Ability to question current processes and identify new, more efficient solutions
  • Above-average computer skills, including proficiency in the Microsoft Office suite and web-based applications.
  • Self-starter with a strong sense of personal accountability and ownership of work Professional demeanor and good business acumen
  • Strong verbal and written communication skills in both French and English
  • Strong presentation skills, including presentation composition and delivery to both internal and client audiences
  • Post-Secondary education (diploma/degree) and two years of relevant work
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