Description
Location: Etobicoke-Hybrid
Hours: Monday Friday : 9am – 5pm (1 hour lunch)
Salary: Up to $60K
Client
Our client is a creative B2B technology agency that focuses on designing exceptional user experiences, while providing personalized services for employee and sales incentive programs. Their mission is to provide exceptional results to their clients through unique management tools.
PERKS:
- TREMENDOUS GROWTH! This role is a stepping stone into a Senior Client Success or Account Management position.
- Comprehensive medical and dental benefits after 3 months (100% paid by employer).
- Free parking.
- Hybrid work - flexibility work from home and office.
- 3 weeks of vacation to start!
- Our client celebrates diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
Job Description
Our mission is to create exceptional experiences for our clients and partners since 2004. Using our industry-leading SaaS platform, we help businesses excel in B2B loyalty and employee engagement.
We're looking for a dynamic Customer Support Specialist who excels at relationship-building and providing stellar support. You will be involved in helping our clients unlock the full potential of their programs.
Responsibilities:
- Be the Go-To Guru: From onboarding and training to ongoing support, you'll make sure our clients are maximizing their investment.
- Coordinate Like a Pro: Juggle requests from clients, suppliers, and team members, and foresee challenges before they even arise.
- Stakeholder Communication: Manage all inbound queries through calls and emails, acting as the company's frontline ambassador.
- Rewards Management: Own the ordering process and ensure efficient merchandise returns, keeping the experience seamless for all parties.
- Data & Reporting: Generate insightful reports and handle monthly invoicing.
- New Account Setup: Guide clients through the discovery and implementation phases.
- Resource Development: Contribute to training materials and documentation.
- Software Testing: Play an active role in ensuring our product’s quality.
- Internal Advocacy: Be the voice of our customers within the team, ensuring their needs are top priority.
Qualifications
- Fluent in French/English, both spoken and written.
- 3+ years of Customer Service experience
- Outgoing, energetic self starter! Ambitious
- Team Player: You can take the lead but also thrive in teamwork, with a keen eye for detail.
- Deadline Wizard: Time is of the essence, and you respect it.
- Tech-Savvy Quick Learner: You're good with numbers and quickly pick up new technologies.
- Empathetic Communicator: You're outgoing, empathetic, and can read the room—or the email.