Beyond Bilingual Inc.
Description
Bilingual Customer Service Representative
FULL TIME, PERMANENT
Location: (Hybrid role) - Montreal
Hours: Mon-Fri – you can choose between these: two Shifts 12pm-7pm or 8:30am-5pm (37.5 hours/wk.) (2 Days a week in Office)
Company: Our client is a leading financial institution in Canada. They are consistently ranked highly as one of the best places to work in Canada. Due to tremendous growth, they are looking to add a dynamic individual to their talented team of professionals.
Perks:
- Company-paid benefit plan (staring day 1)
- Drug plan
- Orthopedic plan
- Nursing care plan
- Medical supplies plan
- Dental plan
- Vision plan
- Health and Wellness account
- Life insurance
- Massage therapy plan
- Physiotherapy plan
- RRSP
- Employee Assistance Program
- Casual dress code policy
- Excellent training
- Family working atmosphere
- Tuition reimbursement
- Annual (performance-based) bonus
- Opportunity for advancement
- Generous vacation allotment
Overview:
The Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
Responsibilities
- Answer incoming calls from customers responding to inquiries and concerns
- Identify, solve and/or confirm inquiries and requests received by fax, mail, and email
- Follow-up with client to confirm resolution and customer satisfaction
- Coach new Customer Service Representatives by assisting them in learning the department’s policies and procedures through job shadowing
- Provide assistance to the various residential administration departments when required
- Prepare mortgage discharge and assumption statements
- Promote online and phone services
- Listen to client problems and take the appropriate problem-solving steps
Skills Required
- Fluently bilingual – English/French – Spoken and Written
- Excellent telephone manner
- Ability to resolve problems with customers
- Competency in MS Office; capacity to learn new technologies/systems
Experience Requirements
- 1 Year of customer service experience
Education Requirements
- Post-secondary education