416.218.1112
Beyond Bilingual Inc.
Published
June 16, 2022
Location
Montreal, Canada
Category
Job Type
Job ID Number
BBB678
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service Representative

FULL TIME, PERMANENT

Location: (Hybrid role) - Montreal

Hours: Mon-Fri – you can choose between these: two Shifts 12pm-7pm or 8:30am-5pm (37.5 hours/wk.) (2 Days a week in Office)

Company:  Our client is a leading financial institution in Canada.  They are consistently ranked highly as one of the best places to work in Canada.  Due to tremendous growth, they are looking to add a dynamic individual to their talented team of professionals.

 

Perks:

  • Company-paid benefit plan (staring day 1)
  • Drug plan
  • Orthopedic plan
  • Nursing care plan
  • Medical supplies plan
  • Dental plan
  • Vision plan
  • Health and Wellness account
  • Life insurance
  • Massage therapy plan
  • Physiotherapy plan
  • RRSP
  • Employee Assistance Program
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Tuition reimbursement
  • Annual (performance-based) bonus
  • Opportunity for advancement
  • Generous vacation allotment

 

Overview:

The Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

 

Responsibilities

  • Answer incoming calls from customers responding to inquiries and concerns
  • Identify, solve and/or confirm inquiries and requests received by fax, mail, and email
  • Follow-up with client to confirm resolution and customer satisfaction
  • Coach new Customer Service Representatives by assisting them in learning the department’s policies and procedures through job shadowing
  • Provide assistance to the various residential administration departments when required
  • Prepare mortgage discharge and assumption statements
  • Promote online and phone services
  • Listen to client problems and take the appropriate problem-solving steps

Skills Required

  • Fluently bilingual – English/French – Spoken and Written
  • Excellent telephone manner
  • Ability to resolve problems with customers
  • Competency in MS Office; capacity to learn new technologies/systems

Experience Requirements

  • 1 Year of customer service experience

Education Requirements

  • Post-secondary education
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