Beyond Bilingual Inc.
June 16, 2022
Montreal, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Customer Service Representative


Location: (Hybrid role) - Montreal

Hours: Mon-Fri – you can choose between these: two Shifts 12pm-7pm or 8:30am-5pm (37.5 hours/wk.) (2 Days a week in Office)

Company:  Our client is a leading financial institution in Canada.  They are consistently ranked highly as one of the best places to work in Canada.  Due to tremendous growth, they are looking to add a dynamic individual to their talented team of professionals.



  • Company-paid benefit plan (staring day 1)
  • Drug plan
  • Orthopedic plan
  • Nursing care plan
  • Medical supplies plan
  • Dental plan
  • Vision plan
  • Health and Wellness account
  • Life insurance
  • Massage therapy plan
  • Physiotherapy plan
  • RRSP
  • Employee Assistance Program
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Tuition reimbursement
  • Annual (performance-based) bonus
  • Opportunity for advancement
  • Generous vacation allotment



The Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.



  • Answer incoming calls from customers responding to inquiries and concerns
  • Identify, solve and/or confirm inquiries and requests received by fax, mail, and email
  • Follow-up with client to confirm resolution and customer satisfaction
  • Coach new Customer Service Representatives by assisting them in learning the department’s policies and procedures through job shadowing
  • Provide assistance to the various residential administration departments when required
  • Prepare mortgage discharge and assumption statements
  • Promote online and phone services
  • Listen to client problems and take the appropriate problem-solving steps

Skills Required

  • Fluently bilingual – English/French – Spoken and Written
  • Excellent telephone manner
  • Ability to resolve problems with customers
  • Competency in MS Office; capacity to learn new technologies/systems

Experience Requirements

  • 1 Year of customer service experience

Education Requirements

  • Post-secondary education
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

June 17, 2022
June 2, 2022
May 31, 2022
May 19, 2022
May 4, 2022
Are you sure you want to delete this file?