Beyond Bilingual Inc.
November 15, 2023
Bolton, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Senior Bilingual Customer Service Coordinator


Location: (100% on-site) – Bolton

Hours: Mon-Fri – 8am-4pm - (37.5 hours/wk.)

Salary:  Up to $75K

Company:  Our client is a leader in the manufacturing industry.  Due to continued growth, they are looking to add a talented Bilingual Customer Service Coordinator to their team of professionals.



  • Company-paid benefit plan (after 3 months)
  • Dental plan
  • Paramedical
  • Drug plan
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Excellent opportunity for advancement


Job Summary:

You will be responsible for providing customer support at all levels that exceeds customer expectations – both internal and external.  This role will closely interface with Regional Sales Managers. 


  • Handling incoming products orders by phone, fax and email and enter into system
  • Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I. and C.I.M.S.
  • Monitor and follow-up on outstanding orders.
  • Handle all other customer requests: samples, orders, product information.
  • Maintain open communication with all external and internal customers at all locations.
  • Liaison with customers, sales, dis

Skills Required

  • Fluently bilingual – English/French – Spoken and Written.
  • Excellent computer skills, especially Word, Excel and Outlook.
  • Very high attention to detail.


  • Be able to lift up to 25 pounds.

Experience Requirements

  • 1 years’ experience in customer service.
  • E.D.I. experience.
  • Order Management experience.

Education Requirements

  • High school graduate.
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