416.218.1112
Beyond Bilingual Inc.
Published
November 15, 2023
Location
Bolton, Canada
Category
Job Type
Job ID Number
BBB123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Senior Bilingual Customer Service Coordinator

FULL TIME, PERMANENT

Location: (100% on-site) – Bolton

Hours: Mon-Fri – 8am-4pm - (37.5 hours/wk.)

Salary:  Up to $75K

Company:  Our client is a leader in the manufacturing industry.  Due to continued growth, they are looking to add a talented Bilingual Customer Service Coordinator to their team of professionals.

 

Perks:

  • Company-paid benefit plan (after 3 months)
  • Dental plan
  • Paramedical
  • Drug plan
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Excellent opportunity for advancement

 

Job Summary:

You will be responsible for providing customer support at all levels that exceeds customer expectations – both internal and external.  This role will closely interface with Regional Sales Managers. 

Responsibilities

  • Handling incoming products orders by phone, fax and email and enter into system
  • Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I. and C.I.M.S.
  • Monitor and follow-up on outstanding orders.
  • Handle all other customer requests: samples, orders, product information.
  • Maintain open communication with all external and internal customers at all locations.
  • Liaison with customers, sales, dis

Skills Required

  • Fluently bilingual – English/French – Spoken and Written.
  • Excellent computer skills, especially Word, Excel and Outlook.
  • Very high attention to detail.

Qualifications

  • Be able to lift up to 25 pounds.

Experience Requirements

  • 1 years’ experience in customer service.
  • E.D.I. experience.
  • Order Management experience.

Education Requirements

  • High school graduate.
Apply
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