416.218.1112
Beyond Bilingual Inc.
Published
June 17, 2022
Location
Concord, Canada
Category
Job Type
Job ID Number
BBB555
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Hours of Work: 8:30- 5pm Monday to Friday-37.5 work week
Location: Concord- Hybrid

Family-owned company in the fashion Industry that gained their reputation for quality and built itself a household name in Europe. They provide high quality leisure products that not only look good but also enhances a wearer’s lifestyle.

PERKS:

  • Hybrid position, work from home and office
  • Family oriented and happy work environment
  • Very low call volume
  • Monday to Friday – day shifts
  • Stable company, in business for over 22 years
  • Staff discounts!!
  • Family environment
  • Open door policy

Responsibilities

Job Duties:

  • Handle incoming requests from customers regarding website/e-commerce
  • Handling incoming orders by phone, fax, and email
  • Assist customers and sales reps providing accurate information about our products and services
  • Support end consumers with online shopping
  • Assist in adjustments on web/e-commerce to ensure it matches with Enterprise software
  • Work in coordination with the persons responsible for customer or end consumer order
  • generation, inventory management and order fulfillment, transport, and following up on
  • customer order progress and delays.
  • Provide information by answering questions and requests (via phone/email/IM)
  • Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities

Qualifications

Education and Experience:

  • Excellent communication skills in French and English-Spoken and Written at a Professional Level
  • Computer skills and knowledge of relevant Microsoft office software-Intermediate
  • 2 years of customer service experience
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
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