Beyond Bilingual Inc.
June 17, 2022
Concord, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Hours of Work: 8:30- 5pm Monday to Friday-37.5 work week
Location: Concord- Hybrid

Family-owned company in the fashion Industry that gained their reputation for quality and built itself a household name in Europe. They provide high quality leisure products that not only look good but also enhances a wearer’s lifestyle.


  • Hybrid position, work from home and office
  • Family oriented and happy work environment
  • Very low call volume
  • Monday to Friday – day shifts
  • Stable company, in business for over 22 years
  • Staff discounts!!
  • Family environment
  • Open door policy


Job Duties:

  • Handle incoming requests from customers regarding website/e-commerce
  • Handling incoming orders by phone, fax, and email
  • Assist customers and sales reps providing accurate information about our products and services
  • Support end consumers with online shopping
  • Assist in adjustments on web/e-commerce to ensure it matches with Enterprise software
  • Work in coordination with the persons responsible for customer or end consumer order
  • generation, inventory management and order fulfillment, transport, and following up on
  • customer order progress and delays.
  • Provide information by answering questions and requests (via phone/email/IM)
  • Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities


Education and Experience:

  • Excellent communication skills in French and English-Spoken and Written at a Professional Level
  • Computer skills and knowledge of relevant Microsoft office software-Intermediate
  • 2 years of customer service experience
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
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