Beyond Bilingual Inc.
Description
Bilingual Customer Service Representative
Full-Time, PERM
Location: Remote - Must live in the Greater Toronto Area
Hours: Full-Time – 8:30am-4:30pm Or 8:30am-5:00pm
Salary: $65,000
Company:
Our client is committed to providing superior product and service within the commercial vehicle industry. They are dedicated to providing optimal design that is dependable and performs extremely well.
PERKS:
- Benefits and Perks: Medical
- Dental
- Massage
- RRSP contribution client matches
- Tuition reimbursement
- Vacation: PTO unlimited time as long as it supports 3 or 4 weeks
- 6 sick days
- Ideal Personality: energetic, go getter
- Work in a team environment and independently
- Not high volume (10-20 calls)
Responsibilities
JOB DUTIES:
- Communicates heavily with distributors and OEM customers.
- Handling product orders received mainly by EDI and phone calls(10-15) calls per day in a non-call center environment
- Requires good working knowledge of parts and the company system.
- Works closely with shipping to manage order requirements.
- Processes credits, discrepancies and manual billing as required
- Supports technical calls from the customer base that requires a good understanding of company products.
- Analyzes information from OEM’s such as schedule releases and order processing data.
- Supports District Sales Managers.
- Verifies proof of deliveries and works with carriers on problem shipments.
- Prepare warranty return paperwork
- Process freight bills
- Verify shipment paperwork checking for correct part numbers and quantities
Qualifications
QUALIFICATIONS/EXPERIENCE:
- Bilingual French/English (Spoken and Written)
- College or University is a Must
- Minimum three years’ experience in product Order Management
- EDI strong asset