Beyond Bilingual Inc.
Description
Bilingual Customer Service Representative
Summary:
This position is the primary administrative contact for accounts within designated sales territories within Canada. Reporting to the Customer Service Supervisor, the selected candidate will be responsible for the co-ordination of all activities within the order fulfilment process.
Perks:
- Dental care
- Extended health care
- Vision care
- RSP
- Yearly Salary Increases
- Health Spending Account
- Personal Spending Account (E.g. Gym membership discount)
- Company Holiday Parties
- Casual dress code policy
Responsibilities
- Provide exceptional customer service by taking, expediting and following up on customer orders, returns, debit memos, deductions and failed invoices for an assigned geographic region
- Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to the company’s invoicing
- Communicate with customers and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
- Ability to manage warehouse shipping capacity prioritization
- Understand and interpret customer needs and wants; may regularly experience demanding customers
- Work closely with the Graphics Department to process custom print orders
- Work closely with the Master Data Department to keep customer information updated and accurate
- Prepare monthly and quarterly reports as needed
- Serve as a back-up to other Bilingual Customer Service Representatives
- Provide support for translation of English to French documents
- Assist in handling special requests
- Assist other international divisions as needed
Skills Required
- SAP experience an asset
- Requires excellent verbal and written skills in both French and English, necessary for communication with internal and external customers; verbal skills to include a pleasant phone demeanour
- Ability to prepare outlines, reports, letters, and any other supplemental materials in a clear and concise, professional manner
- Strong attention to detail and accuracy
- Ability to work independently, multi-task, and make sound decisions without immediate supervision
- Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
- Experience in using Microsoft Office with intermediate level in excel
- Data entry experience, preferred
Qualifications
- Fluently bilingual (English/French) – Spoken and Written
Experience Requirements
- 1-3 years’ experience in a customer service field a must